Shipping and Delivery
Each phone case is made to order. Production begins once the artwork is finalized with the designer. Orders typically ship within 5–7 business days after purchase.
Yes, we ship worldwide. International delivery times and costs will vary based on your location and selected shipping method.
Once your order ships, you’ll receive a tracking number via email. You can track your package in real-time through our carrier’s portal.
Returns and Exchanges
Because each product is custom-made per order, we only accept returns or exchanges for items that arrive damaged or defective. Please contact us within 7 days of delivery with photo proof.
Please email us at [support@soaps.com] with your order number and a photo of the issue. We’ll make it right as quickly as possible.
Order and Tracking
Browse by your favorite designer, choose your phone model, and add the product to your cart. Follow the checkout instructions to complete your purchase.
Changes or cancellations can only be made within 2 hours of placing your order. After that, production may have already begun.
Yes. You’ll receive confirmation and shipping emails every step of the way. Make sure to check your spam folder if you don’t see them.
Personalization
Currently, all designs are curated and approved by each collaborating designer. We do not offer user-submitted customizations at this stage.
Yes. SOAPS is evolving to offer various customizable lifestyle products—stay tuned for future releases.
Gift Wrapping
Not at this time, but we are working on adding gift-friendly packaging options in the near future.
Please contact us at checkout or email support with your order number—we’ll do our best to accommodate your request.
Need Help?
Active Hour:
Mon-Fri: 9am-8pm | Sat-Sun: 10am-3pm
Call Available:
+01 234 567 8900
Mon-Fri: 9am-8pm | Sat-Sun: 10am-3pm
Email:
support@soaps.com